Need a Drift alternative now that Salesloft is retiring Drift?

How do Drift and Kawl Now compare?

Drift is a chat tool for B2B marketing and sales. Salesloft’s guide says the mission of its playbooks is to qualify all site traffic and route every lead to the right rep, and Drift can book meetings inside the chat. Kawl Now does a narrower job: a voice conversation with an AI support or sales agent, answered from sources your team approves. We checked Salesloft’s and 1mind’s pages on 8 October 2026.

When does Drift stop working, and what needs replacing?

Salesloft’s Drift Sunset FAQ, updated on 22 September 2026, says Drift will be retired on 31 January 2027. Your access ends on that date or when your current contract ends, whichever comes first, and your service level stays the same until then. Salesloft says it wants to focus on its Predictive Revenue System rather than keep Drift as a standalone product.

Three things need replacing before the sunset: the website chat widget, Drift Email (Siftrock) and any custom integration built on the Drift API. The widget stops working after 31 January 2027, so Salesloft advises removing the Drift script from your site and, if you’ve chosen one of its partners, adding that partner’s widget.

Plan your data export early. If your contract ends first, your access to Drift data ends with it. If it runs past the sunset, Salesloft keeps your data offline until 30 April 2027 and permanently deletes it on 1 May 2027 unless you’ve asked for an export. Your account manager or Salesloft support handles export requests.

What does Salesloft recommend instead of Drift?

Salesloft recommends 1mind for Drift’s chatbot and allGood for Drift Email. Clari + Salesloft announced the 1mind partnership on 5 March 2026 and said it would refer existing Drift clients to 1mind as the successor.

1mind builds AI sales agents for B2B revenue teams, which it calls Superhumans and describes as photorealistic and voice-enabled. On your website, its pages say a Superhuman engages every visitor, answers product and pricing questions from your knowledge base, runs demos inside the conversation, qualifies buyers, books meetings or hands off to a rep, and writes qualification back to Salesforce, HubSpot, Dynamics or Pipedrive. Its Ride-Along agent joins Zoom, Microsoft Teams and Google Meet calls and speaks to buyers. 1mind’s site lists no prices and offers demos.

What changes when visitors talk instead of type?

Drift’s widget is a chat window, and its playbooks are message workflows. Kawl Now adds a voice button instead. A visitor types what they want to talk about, allows the microphone and talks, with live captions, mute and an end-call button. Before the call starts, the widget tells them they’re speaking with AI, that a transcript will be saved and that the call lasts up to 10 minutes.

1mind’s Superhumans also talk with visitors on your website. The difference is how you start: 1mind’s site lists no prices and offers demos, while Kawl Now is open by waitlist and we set it up with you, with 50 free conversations and an approval step for every source its agents search.

You get two separate agents. The sales agent answers from sales notes you approve, such as plans, limits and who the product suits, and never sees support documents. The support agent answers from approved FAQs and selected GitHub docs. Website import is switched off, so paste the parts of your pricing page you want the sales agent to use into a note.

Voice suits a buyer who would rather ask than type, such as someone comparing plans on your pricing page, and it leaves capturing leads and booking calls to your other tools.

What can’t Kawl Now replace?

If your Drift playbooks did more than answer questions, keep a chat or sales tool for that work and add Kawl Now beside it. Kawl Now has none of these:

• Typed chat, or live chat between visitors and your reps.
• Routing a visitor to a particular rep. Human handover is an early release: it rings one verified UK or US team number per agent, whoever answers hears a private briefing first, and customer routing is still being tested.
• Meeting booking, calendar connections or CRM updates.
• Lead forms, proactive messages or email follow-up.
• Webhooks, a JavaScript widget API or an SDK.

How do you switch from Drift to Kawl Now?

Work through these steps before your Drift contract ends, so visitors always have a way to ask:

• Ask your Salesloft account manager or Salesloft support for a Drift data export.
• Join the waitlist for Kawl Now, then turn your most-asked Drift answers and pricing details into sales notes with us, and approve each one.
• Add your website’s origin to the sales agent’s allowed origins, then paste its script tag, with data-channel="sales", just before the closing body tag.
• Test from the dashboard with the questions your Drift bot heard most, read the transcripts, then switch on customer calls. Each test uses one of the 50 free conversations.
• Remove the Drift script, and keep a contact form or email address on the page for visitors who need a person.

What does Kawl Now cost after Drift?

Kawl Now’s first 50 conversations per workspace are free, shared by the support agent, the sales agent and your own test calls. The allowance is one-time and doesn’t renew. Calls last up to 10 minutes, and up to three can run at once. Paid calls aren’t available yet, so no card is required and calls pause once the 50 are used.

On the Drift side, Salesloft honours contracts that end before the sunset with no billing changes, and your account team will discuss any contract that runs past it case by case.

Common questions