Looking for an ElevenLabs Agents alternative for website voice support?

How do Kawl Now and ElevenAgents compare?

Both products put a voice agent on your website. They differ in channels, how knowledge stays current, setup and how free usage is counted. We checked the ElevenLabs details on its official pages on 8 October 2026, and they can change.

What are the alternatives to ElevenLabs Agents for website voice support?

Besides ElevenAgents, each of these can run a voice agent on a website, according to its own pages, which we checked on 8 October 2026:

• Kawl Now: separate support and sales voice agents for SaaS websites that search only sources you’ve approved, in the browser only.
• Vapi: a developer platform whose web widget runs in voice or chat mode, with a Web SDK, a free US number for inbound calls and imported numbers for outbound calls.
• Retell AI: a voice agent platform that leads with phone calls, with a website widget for voice, chat and callback, and a Web SDK for browser calls.
• LiveKit Agents: an open-source framework for coding your own agent, with Agent Builder for building one in the browser without code and a hosted embed widget for agents deployed on LiveKit Cloud.
• Voiceflow: an agent platform whose website widget starts in chat, with a voice modality that behaves like a phone call.

Which channels and languages do you need?

ElevenAgents handles phone calls through providers such as Twilio or a SIP trunk, can place batch outbound calls, and also works over WhatsApp, SMS, email, chat and mobile apps. On phone calls, its transfer tool can pass a caller to a phone number or SIP address. ElevenLabs says its agents speak more than 90 languages and can switch between them mid-conversation.

Kawl Now is browser voice only. A visitor types what they need, allows the microphone and talks without leaving your page, with captions, mute and an end button. There’s no phone number for customers to call, no outbound calling to customers and no text chat. Human handover is an early release: once your team verifies a UK or US phone number and turns it on, a caller can choose Talk to a human, and your team hears a private briefing first. Customer routing is still being tested, so keep your usual contact options. Agents greet callers in English, in one of two voices.

If your customers need phone support, messaging or another language, ElevenAgents is the better fit.

How does each keep answers in step with your docs?

An ElevenAgents knowledge base can hold uploaded files such as PDF, Word, Markdown or HTML, web pages or whole-site crawls, typed text and files synced from Google Drive. Editing a document re-indexes it automatically, and URL and Drive documents can refresh on a schedule. Agent settings can be versioned, and merge proposals, now in alpha, let a teammate review a change before it’s merged.

Kawl Now’s support agent uses FAQs and notes you write, plus selected .md, .mdx or .txt files from GitHub. The sales agent has its own sales notes and never sees support or GitHub sources. Your agents search only sources you’ve approved, and every GitHub sync sends the document back for review, even when nothing changed. Website import is switched off, so you add website content as sales notes. A workspace holds up to 100 sources of up to 50,000 characters each.

ElevenAgents keeps documents current with less manual work. Kawl Now asks you to approve each new or synced source before its agents can use it.

How do you set up and manage each one?

ElevenAgents is self-serve: you sign up, create an agent in the dashboard and paste its widget code into your site, and you can limit it to your domains with an allowlist. Developers can also use the API and SDKs, keep agents as code with the CLI, or manage agents from Claude and other MCP clients through its hosted MCP server. ElevenLabs says most teams configure a first agent within hours.

Kawl Now is open by waitlist. You join the waitlist, we open your workspace with you, and then you add and approve knowledge, set each agent’s greeting, voice and instructions, and test calls in your browser from the dashboard. Customer calls stay off until you add your site as an allowed origin, paste the script tag and switch them on.

Developers and coding agents can manage knowledge and agent settings through the REST API or the MCP endpoint at https://app.kawlnow.com/api/mcp, using a workspace token you can revoke. Over either one, adding a source and approving it are separate calls, and the MCP endpoint also returns your embed code.

<script src="https://app.kawlnow.com/widget.js" data-helpline="YOUR_WORKSPACE_ID" data-channel="support" async></script>

What does each cost to start?

On 8 October 2026, ElevenLabs listed a Free ElevenAgents plan at $0 with 15 minutes of calls, the widget and the knowledge base included. After those minutes, you can pay as you go by topping up credits, with no subscription, or choose a plan. On monthly billing, plans run from Starter at $6 a month for 75 minutes to Business at $990 a month for 12,375 minutes, with custom Enterprise pricing above that. Yearly billing gives two months free. Pay-as-you-go minutes and minutes beyond a plan are $0.08 each, LLM usage is billed separately on top, an external telephony provider bills you directly, and prices exclude taxes.

Kawl Now gives each workspace its first 50 conversations free. Support calls, sales calls and dashboard tests share that allowance, each browser call ends at 10 minutes, and you don’t enter payment details. Paid calls aren’t available yet, so new calls stop when the 50 are used.

The units differ. ElevenAgents counts call minutes and Kawl Now counts conversations, so compare them against how long your callers usually talk.

When is ElevenAgents the better choice?

Choose ElevenAgents if you need any of these:

• Phone calls, phone call transfers or outbound calling.
• WhatsApp, SMS, email or text chat alongside voice.
• Conversations in languages other than English.
• Connections to your CRM, ticketing or calendar tools.
• A choice of language model, or your own.
• Knowledge from PDFs, Word files, site crawls or Google Drive.
• Automated tests, simulations and built-in analytics that track success rates and CSAT.
• Certifications for a security review: ElevenLabs lists SOC 2 Type II, ISO 27001 and PCI DSS Level 1.
• Pay as you go or paid plans that keep agents running past a free allowance.

When does Kawl Now fit better?

Kawl Now suits a SaaS team that wants voice help on its own website, built on knowledge the team has checked. Consider it if you want:

• Ready-made support and sales agents kept separate, so the sales agent never sees support or GitHub sources.
• Agents that search only sources you’ve approved, with GitHub docs sent back for review after every sync.
• A coding agent that can add knowledge over MCP or REST, with approval kept as a separate call.
• Your first 50 conversations free, for tests and customer calls, with no payment details.

Common questions