What is Kawl Now?
Kawl Now adds an AI voice agent to a SaaS website. A visitor clicks the widget, types what they need, allows the microphone and talks, and the agent answers from knowledge your team has approved. The name is spelt K-A-W-L and pronounced like “call now”, but customers have no phone number to call, and it doesn’t answer phone calls or call your customers.
From the homepage
Is Kawl Now an AI receptionist?
No. Kawl Now has no phone number for customers to call and doesn’t answer phone calls. It is a website voice agent: visitors talk to it in their browser on your site, and it answers from knowledge your team has approved.
Which LLM does Kawl Now use?
Kawl Now uses OpenAI models, with OpenAI’s GPT-Live voice service handling the conversation. Audio passes between the visitor’s browser and OpenAI, which processes the conversation, and Kawl Now saves a text transcript of each AI conversation but records no call audio. After calls, an OpenAI model also produces automatic insights: it groups recurring questions, reported issues and themes from what callers said in up to the latest 30 completed customer calls for each agent in the past 30 days, with exact quotes from the transcripts.
Does Kawl Now use the OpenAI Realtime API?
No. Kawl Now uses OpenAI’s GPT-Live over WebRTC, so OpenAI processes the voice conversation. Kawl Now adds the widget, the session server, search over approved knowledge, call limits and transcript review around it.
From OpenAI Realtime API vs a ready-made website voice agent
What is an AI voice chatbot?
An AI voice chatbot is software that holds a spoken conversation and answers from the information it has been given. Many answer phone calls, and some can take actions. Kawl Now runs in a widget on your website instead, using the visitor’s browser microphone, and has no phone number.
How is browser voice different from a callback widget?
A callback widget asks for a phone number and connects a phone call. Kawl Now uses the visitor’s microphone instead, so they talk to an AI agent in their browser while they stay on your website. This pilot is for support and sales questions on SaaS websites.
From the homepage
Is Kawl Now user onboarding software?
No. User onboarding software builds checklists, product tours and in-app messages. Kawl Now answers the questions a new user still has: they describe the step they’re stuck on out loud, and its agent explains it from the setup docs you approve, alongside the onboarding tool you already use.
Is Kawl Now help centre software?
No. Kawl Now doesn’t host articles, run search or manage tickets. It adds a voice agent to the help pages you already have, answering from the articles you’ve added as sources and approved.
Is Kawl Now a documentation chatbot?
It answers from your documentation, but by voice. A reader talks to the agent in their browser and can turn on live captions. Kawl Now has no typed chat mode, so keep your docs search for readers who want to type.
Is Kawl Now an interactive product demo tool?
No. Interactive product demo tools let buyers click through your screens. Kawl Now answers spoken questions from approved sales notes, so the two can share a page: one shows the product and the other answers questions about it.
Is Kawl Now a learning management system?
No. A learning management system hosts your courses and tracks who completes them. Kawl Now has no courses, quizzes or certificates: learners ask its voice agent about the material, and it answers from the course notes and lesson transcripts you approve.
Will the AI agent replace our support team?
No. Kawl Now handles product questions that your approved docs already answer. Your team keeps account issues, bugs that need investigating and anything the agent can’t answer, and the transcripts show you which questions customers bring to it.
Can customers reach a person from the widget today?
Yes, if you turn on human handover, an early release. Your team verifies a UK or US phone number in Settings and turns handover on for the support or sales agent, then a Kawl Now caller can choose Talk to a human, and the person who answers hears a private briefing before the caller is connected. With handover off, the agent suggests your website’s usual contact options. Customer routing is still being tested, so keep those options on the page.
When will human handoff be available?
It’s available now in Kawl Now as an early release, for UK and US team phone numbers. Customer routing, including delivery of verification codes, is still being tested, and business-hours routing and a callback queue aren’t built, so keep your usual contact options beside the widget.