Can I use Kawl Now for both support and sales?
Yes. Kawl Now gives you two separate agents, each with its own knowledge, instructions, voice, greeting and website widget. The sales agent answers from sales notes you approve, and the support agent can also use selected GitHub documentation.
From the homepage
Can one agent answer both support and sales questions?
Yes, if you give it both kinds of knowledge and widen its instructions. Two Kawl Now agents are easier to keep accurate, because each has a narrower job, its own greeting and its own knowledge to review.
How long can voice agent instructions be?
Up to 4,000 characters for each Kawl Now agent, with greetings up to 500. Most agents need far less: a few short sections on scope, tone and where to send callers are easier to test than a long list of rules.
Can the support agent look up a customer’s account?
No. Kawl Now answers from the product knowledge you approve and can’t see customer accounts, orders or subscriptions. Identity checks and account-specific support are outside the pilot’s scope, and its default instructions tell it never to claim it has changed an account.
Does the agent know which onboarding step a user has reached?
Only if the user says. Kawl Now can’t see their account, screen or progress, so the agent works from the topic they typed and what they tell it. Write your setup docs with signs a user can describe, such as what appears once a step has worked.
Does the agent know which lesson a learner is on?
No. Kawl Now can’t see which page or lesson is open, so invite learners to name the lesson in the topic box before the call. The agent starts from that topic and whatever the learner says next.
Is a voice agent a good fit for code questions?
For choosing an endpoint, a setting or an approach, yes. For the code itself, less so, because a payload read aloud is hard to follow. Tell Kawl Now’s agent to name the page that holds the example, and let readers copy the code from there.
Can customers report a bug during a call?
Yes. When a customer asks, the Kawl Now agent can record a bug report, feature request or other feedback on the conversation. It’s told not to promise a fix, and you’ll find the note with the transcript in your dashboard.
Can customers log feature requests through the voice agent?
Yes, when they ask. The Kawl Now agent can record the request on the conversation, and it’s told not to promise it will be done. The conversation then shows “Feedback captured” in your dashboard.
Can the agent take a message for our team?
Only as feedback. When a caller asks, a Kawl Now agent can note a bug report, feature request or other feedback on the conversation, and you’ll see it in Conversations. It can’t arrange a callback, and nobody is emailed when feedback is noted, so give callers a route they can use themselves.
Will the agent tell customers about new features on its own?
No. Kawl Now’s agent speaks only when a customer starts a conversation, and it describes a feature when their question matches an approved source. It doesn’t send announcements, pop-ups or product tours.
Can a Kawl Now agent take actions in my product?
No. A Kawl Now agent answers from approved knowledge and can record feedback on the conversation. It has no access to your product or your customers’ accounts, and there are no custom tools or webhooks to give it any.
Can the sales agent see our support docs?
No. Kawl Now keeps the two agents’ knowledge apart: the sales agent searches only approved sales notes and never sees support documents or GitHub imports. Write anything buyers need, such as setup or integration basics, into a sales note.
Can the sales agent quote prices?
Yes, if your approved sales notes include them. Kawl Now’s default instructions tell the agent never to invent pricing, discounts or commitments, so when your plans change, add a new note, approve it and remove the old one.
Will a new pricing page update the agent’s answers?
No. Website URL import is switched off in Kawl Now, so the agent keeps using its approved sales notes. On the day you publish new prices, add a note with them, approve it and remove the old note.
Can the agent tell which plan a buyer is looking at?
No. Kawl Now doesn’t see your pricing page or the buyer’s account, so it can’t tell which plan is on their screen. Write every plan, limit and condition into its pricing notes, and it can answer questions about whichever plan the buyer names.
What should the agent say about discounts we don’t offer?
Whatever your approved notes say. Kawl Now tells the agent never to invent discounts, so write down your discount policy, including what you don’t offer. Without a note, it’s told to say it doesn’t know and suggest your usual contact options.
Can the agent handle enterprise or custom pricing questions?
It can explain what your notes say about enterprise plans, such as who they suit and how to ask for a quote. Kawl Now can’t produce a quote or book a call, so name your contact sales route in those notes.
Can a voice agent give a product demo?
Not a visual one. Kawl Now’s sales agent talks buyers through features, integrations and limits from your approved notes, but it can’t share a screen or show the product. Put your demo booking route in its notes, so it can tell buyers who want to see the product where to book.
Can the agent qualify inbound leads?
It can ask about a buyer’s use case and point them to the route your instructions describe, such as a trial or a sales conversation. Kawl Now doesn’t score leads and has no lead capture or CRM connection, so qualification decisions stay with your team.
Can the agent collect leads like a chat form?
No. Kawl Now has no lead form, meeting booking or CRM connection. It answers visitors’ questions and can point them to your signup or contact page, where your existing tools capture the lead.
Will our sales team know who spoke to the agent before a demo?
Not automatically. Kawl Now has no lead form or CRM connection, so a conversation isn’t matched to a booking, and a transcript shows the buyer’s name or company only if they said it. Keep asking for those details on your booking form.
Does the agent book meetings or update my CRM?
No. The pilot covers product conversations from your approved sales notes, and Kawl Now has no calendar, CRM or webhook connections. Add your demo or contact route to those notes so the agent can tell buyers where to go next.
Does the sales agent make outbound prospecting calls?
No. Kawl Now never calls prospects or leads. The sales widget starts a browser conversation only when a visitor on your website chooses to talk, so it suits inbound questions rather than prospecting or cold outreach.
Is a voice agent useful for B2B SaaS sales?
For the inbound part, yes: it answers buyers’ questions on your website from approved notes and points them to a trial or your sales team. Kawl Now doesn’t prospect, follow up or manage a pipeline, so it works alongside your sales process.