Do customers need to install an app?
No. Kawl Now runs in the visitor’s web browser. They open the widget on your website, allow the microphone and talk, and they can mute, read live captions or end the conversation whenever they like.
From the homepage
Does the voice widget pop up or message visitors first?
No. The Kawl Now widget is a button in the bottom-right corner, and its panel opens only when a visitor presses it. The conversation starts after they type a topic, choose Start voice call and allow the microphone.
What does a visitor see before the call starts?
The Kawl Now widget asks what they’re calling about and shows this notice under the start button: “By starting, you agree to microphone use and a saved transcript. You’re speaking with AI. Up to 10 minutes.” When they start, the browser asks for microphone access.
Can visitors type to the agent instead of talking?
Only the topic, before the call. The Kawl Now conversation itself is spoken, with optional live captions, and there’s no typed chat mode, so keep a contact form or chat for visitors who prefer to type.
Which languages and voices does Kawl Now use?
Kawl Now agents greet callers in English, and there’s no language setting, so plan for English-speaking customers. Each agent uses one of two voices: Marin, warm and expressive, or Cedar, calm and grounded. Custom and cloned voices aren’t available.
Can the two agents use different voices?
Yes. Each Kawl Now agent has its own voice setting, Marin or Cedar, so support and sales can sound different. Both greet callers in English.
Can I use a cloned voice for my voice agent?
Some voice platforms allow it, usually with proof that the speaker has agreed. Kawl Now doesn’t: its agents use one of two preset voices, Marin or Cedar.
Does a website voice agent work on mobile phones?
It can. MDN lists microphone access through getUserMedia() as available across browsers since 2017, and widgets usually adapt to small screens: Kawl Now’s panel goes full width on screens up to 440 pixels wide. Test on the phones your customers use, because permission prompts differ between browsers.
Which browsers should you test a voice agent in?
The desktop and mobile browsers your customers use. Calls need HTTPS and a browser with microphone and WebRTC support, and there’s no supported-browser list yet, so check each one before you switch on customer calls.
What does a customer hear when the agent can’t help at night?
The Kawl Now agent is told to say it doesn’t know. With handover off, which is the default, it then suggests your website’s usual contact options, so write your overnight route into its instructions, such as your support email and when you reply. Handover is an early release with no business-hours setting: when it’s on, the agent offers to connect the caller to your team instead, which rings your verified team phone at any hour.
Do people like talking to AI?
Some people are happy to talk to an AI agent and others would rather type, especially where they can be overheard. Tell visitors they are speaking with AI and keep a typed option. Kawl Now’s widget says so before every call starts.